Frequently Asked Questions

Can I customize the prints?

You sure can! Upon request, some prints’ colours and/or sizes can be customized. Contact us to discuss options.

How are the prints printed?

All our prints are professionally printed with bleed on a high-quality heavyweight 189g/m² stock Epson Enhanced Matte Paper on a wide format Epson printer using 100-year-lasting pigment ink technology.

Please know that the colours may vary slightly due to monitor settings. As designers, we pay close attention to our colours and their relationship with the artwork to ensure that our customers receive a great quality product every time.

How are the prints shipped?

All our prints are packaged with care and shipped in a sturdy rigid protective envelope with a cardboard backing inside a clear sleeve for 8x10 prints or in a kraft cardboard tube for larger prints for safe delivery. If the print was damaged due to damaged packaging, send us photos of the damage to hello@picathingswelove.com for us to process the claim. We will then gladly send you a replacement piece.

Do you offer gift wrapping?

Sorry, but at this time, we do not offer gift wrapping services.

Do you ship internationally?

We certainly do!

See Shipping for more information on shipping rates and delivery times.

When will I receive my order?

All orders are printed to order and are typically processed between 3-5 business days. Our small format prints are professionally printed in-house and shipped from Yokohama, Japan. Large format prints 18x24 and 24x36 (together with small format prints) are printed and shipped from our partner printing house with multiple locations worldwide.

Delivery times vary by destination. See Shipping for more information on delivery times and shipping rates. Please contact us if you are concerned about the status of your shipped order.

Where can I download my printable files?

You can access your digital download files on the Order Confirmation page after your payment has been cleared. In addition to the order confirmation email, you will receive a separate email containing the link to your purchased artwork files. This link will expire 24 hours after the purchase. You can then receive a new download link by clicking on the expired one, and it will be sent to your email address used for the initial purchase.

How do I print my digital artwork?

You can print your artwork from your home or get it printed professionally from your local or online print shop. For best results, use a high-quality medium or heavyweight stock matte photo paper.

What currency are the prices in?

Our prices are listed in USD.

Duties and customs?

Please know that some international orders may incur import taxes or duties upon delivery. These duties are not collected or covered by PICA Things We Love, and are the responsibility of the customer. For information on customs and other related import fees, please contact your local customs office.

Is my transaction secure?

Yes, we take the security of our customer's personal and payment information very seriously. We will never share or sell your information to a third party. The information we collect is used solely to contact you about your order if necessary. Your checkout process is made over a secure server and your credit card information is never stored.

For more information please read our Privacy Policy.

What is your return and exchange policy?

Unfortunately, due to the nature of the product: print to order for physical prints and digital download, we offer no returns or exchanges at this time.